Customer insights that go beyond numbers

Understand real human experiences that make an impact

Behind every statistic is a story

user1 user2 user3 user4

Other platforms tell you what’s happening. HumanListening helps you understand why. It integrates powerful Quantitative Surveys with industry leading Qualitative AI chat and analytics capabilities all in one platform.

Get more out of your customer insights platform

Designed for brands and agencies alike, the HumanListening platform allows you to capture and analyze data effortlessly, using the latest in AI.

Qualitative AI

Qualitative AI

  • Integrate Qual AI into existing surveys to add depth or replace entire surveys with an engaging AI chat.
  • Develop, brief and deploy your own AI companion in minutes, tailored specifically to your needs and preferences.
  • Use our built-in AI-powered analytics tools to quantify Qual AI feedback in minutes, identifying valuable insights quickly and accurately.
Quantitative Insights

Quantitative Insights

  • Design and launch comprehensive surveys easily, with drag and drop functionality and templated question types.
  • Engage panels, analyze data, and build detailed dashboards all in platform for real-time results.
  • Use our embedded tabulation and dashboarding capabilities or integrate with third party platforms.
Communities

Communities

  • Recruit and mange your own community with high levels of automation and minimal effort.
  • Schedule quick polls, discussion boards, surveys and Qual AI chats whenever you need to research new trends or test ideas in real time.
  • Full service and support available at call from our in-house team of experts.
Regis Harbilas

Rigas Harbilas

Director of Research, The Practice Insights

HumanListening is nothing short of revolutionary and game changing for conducting market research now and into the future. The AI engines being implemented are cutting edge and the most powerful available in the field. I can't really imagine the future of research without it.

The Practice Logo (2).pngreviewQuoteIcon
James Brown

James Brown

Executive Director, Kantar Australia

We have been working with the HumanListening team for the last 3 years and in particular in the development and delivery of a dashboard & reporting system that has been pivotal to the success of one of our key customer experience engagements. The team have been great at implementing a truly fantasti...

Kantar-Logo-Small-Use-White.pngreviewQuoteIcon
Kim Xavier

Kim Xavier

Head of Insights, Zenith Media

HumanListening has all of the tools we need to easily create and run our own insights programs. The flexibility of being able to set up our own surveys whenever we like has been game changing! Not only is the platform very user-friendly, but the team always provide the best support and advice.

Zenith LogoreviewQuoteIcon
Daviel Lord

Daniel Lord

Head of Product, Forethought

The embedded smarts, especially in relation to true generative AI and robust text analytics capability, is hard to match. As long-term partners of Forethought, the HumanListening team have always shown enthusiasm for co-development and supporting our client needs. The team is always willing to be av...

forethought-logo-reversed.svgreviewQuoteIcon
Andrew Piltz

Andrew Piltz

Head of CX & Analytics, Connective

Using HumanListening has revolutionized the way we gather feedback, allowing us to gather deeper insights and have more tailored conversations with our clients. The intuitive interface and powerful insights have enabled us to make informed decisions with confidence.

connective-logo-white.pngreviewQuoteIcon
Jorinda.png

Jorinda Hart

Global Client Listening and Insights Lead, GHD

HumanListening delivered a customized and scalable Voice of the Client program that met our global needs and integrated with our existing complex systems. Their ongoing support is invaluable to achieving our global strategic objectives.

GHD darkreviewQuoteIcon
Julie Trenchard

Julie Trenchard

Voice of Customer Program Manager, CoreLogic

HumanListening consistently deliver high-quality insights and expertise through their collaborative and partnership approach. Their focus on continuous improvement in how and what they deliver to their clients is unmatched. I have worked with them for over 8 years and have always appreciated their p...

CoreLogic LogoreviewQuoteIcon
Athony Ryan

Anthony Ryan

CX Manager, Fujitsu

The HumanListening platform is a one-stop shop for your research needs. It empowers users to conduct their own primary research with stakeholders as required. If you’re looking to encourage stakeholder engagement and data driven decision making, give it a look.

Fujitsu logo.pngreviewQuoteIcon
Simone Rosser

Simone Rosser

Insights, Member Experience & Data Manager Australian Council of Trade Unions

The ACTU Insights team greatly values the ongoing collaboration and partnership we’ve developed with the team. ​ The HumanListening platform is a critical insights tool for the ACTU. It allows us to develop and administer surveys and report results that aid our efforts to support and advocate for al...

australian-council-of-trade-unions_actu_logo.webpreviewQuoteIcon

Don’t Just Take Our Word for It

Brands
Agencies

Our story in numbers

52M+

52M+

People Surveyed
6M+

6M+

Qualitative AI Chats
19

19

Languages & Counting
24

24

Countries
6+

6+

Years Working in AI

Try our qual AI

Understand the emotions and drivers behind every experience.

tablet
aiImage

What would you like to chat to EVE about today?

Choose from several real-life research applications to see our Qual AI in action.

Customer Experience
  • Improve customer satisfaction by identifying pain points and opportunities, so you can elevate each touchpoint in the customer journey
Product Testing
  • Test new products with confidence and adapt based on real feedback to ensure successful launches
Brand and Market Insights
  • Monitor brand health and market trends over time to stay ahead of competitors and resonate better with your customers

WHY CHOOSE HUMAN LISTENING?

We are the experts in Qualitative AI with over 6 million AI-conversations and 52 million surveys.

Global reach, local support
Global reach, local support

Our technology has facilitated studies across all major languages across the globe. With employees located across continents, we provide local support to our clients.

Maximize ROI on every project
Maximize ROI on every project

Don’t sacrifice on speed, quality or cost. With Qualitative AI, engage dynamically with thousands of people in your target audience – without the price tag of traditional qualitative research

True innovation
True innovation

Designed to be flexible, HumanListening allows you to develop bespoke methodologies to support real competitive advantage – to be a leader you have to separate from the herd, not join it

Tried, Tested, Trusted
Tried, Tested, Trusted

Think beyond the boundaries of conventional research and discover more with Conversational AI

READY TO GO BEYOND THE NUMBERS?

READY TO GO BEYOND THE NUMBERS?

Contact us today to discover how HumanListening can help you unlock deeper insights and stay ahead in the market.

Andrew Piltz

Andrew Piltz

Head of CX & Analytics, Connective

Using HumanListening has revolutionized the way we gather feedback, allowing us to gather deeper insights and have more tailored conversations with our clients. The intuitive interface and powerful insights have enabled us to make informed decisions with confidence.

connective-logo-white.pngreviewQuoteIcon
Jorinda.png

Jorinda Hart

Global Client Listening and Insights Lead, GHD

HumanListening delivered a customized and scalable Voice of the Client program that met our global needs and integrated with our existing complex systems. Their ongoing support is invaluable to achieving our global strategic objectives.

GHD darkreviewQuoteIcon
Julie Trenchard

Julie Trenchard

Voice of Customer Program Manager, CoreLogic

HumanListening consistently deliver high-quality insights and expertise through their collaborative and partnership approach. Their focus on continuous improvement in how and what they deliver to their clients is unmatched. I have worked with them for over 8 years and have always appreciated their professionalism and consultative approach to their work.

CoreLogic LogoreviewQuoteIcon
Athony Ryan

Anthony Ryan

CX Manager, Fujitsu

The HumanListening platform is a one-stop shop for your research needs. It empowers users to conduct their own primary research with stakeholders as required. If you’re looking to encourage stakeholder engagement and data driven decision making, give it a look.

Fujitsu logo.pngreviewQuoteIcon
Simone Rosser

Simone Rosser

Insights, Member Experience & Data Manager Australian Council of Trade Unions

The ACTU Insights team greatly values the ongoing collaboration and partnership we’ve developed with the team. ​ The HumanListening platform is a critical insights tool for the ACTU. It allows us to develop and administer surveys and report results that aid our efforts to support and advocate for all workers and to contribute to positive social change.

australian-council-of-trade-unions_actu_logo.webpreviewQuoteIcon
Regis Harbilas

Rigas Harbilas

Director of Research, The Practice Insights

HumanListening is nothing short of revolutionary and game changing for conducting market research now and into the future. The AI engines being implemented are cutting edge and the most powerful available in the field. I can't really imagine the future of research without it.

reviewQuoteIcon
James Brown

James Brown

Executive Director, Kantar Australia

We have been working with the HumanListening team for the last 3 years and in particular in the development and delivery of a dashboard & reporting system that has been pivotal to the success of one of our key customer experience engagements. The team have been great at implementing a truly fantastic reporting tool allowing quick and easy access to insights and information across different customer groups.

reviewQuoteIcon
Kim Xavier

Kim Xavier

Head of Insights, Zenith Media

HumanListening has all of the tools we need to easily create and run our own insights programs. The flexibility of being able to set up our own surveys whenever we like has been game changing! Not only is the platform very user-friendly, but the team always provide the best support and advice.

reviewQuoteIcon
Daviel Lord

Daniel Lord

Head of Product, Forethought

The embedded smarts, especially in relation to true generative AI and robust text analytics capability, is hard to match. As long-term partners of Forethought, the HumanListening team have always shown enthusiasm for co-development and supporting our client needs. The team is always willing to be available to assist, know their stuff, and are a pleasure to work with.

reviewQuoteIcon

Get in Touch